Terms of service

This website is operated by Aurae. Throughout the site, the terms “we”, “us” and “our” refer to Aurae. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

We are not responsible if information made available on this site is not accurate, complete, or current. Content is provided for general information only and may be updated at any time without notice.

3. Products & Availability

All products are subject to availability. We reserve the right to limit quantities of any products or discontinue items at any time.

Product images and colours may vary slightly depending on your device or screen settings.

4. Pre-Orders

Some products available on our website may be offered as pre-order items. These products will be clearly marked with red text under the product description, indicating that the item is available for pre-order.

By placing a pre-order, you acknowledge and agree that:

• The item is not currently in stock and will be dispatched at a later date.

• Estimated dispatch dates are provided as guidance only and are not guaranteed.

• Payment is taken at the time of purchase.

• Delays may occur due to production or shipping circumstances beyond our control.

Once a pre-order has entered production, cancellations may not be possible.

5. Pricing & Payments

All prices are displayed in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time without notice. Payments must be completed in full before an order is processed or shipped.

6. Shipping

Shipping costs and estimated delivery times are shown at checkout.

Aurae is not responsible for delays caused by postal services, customs processing, or incorrect address information provided by the customer.

7. Returns & Refunds

Returns are accepted in line with UK consumer law.

Please note:

• Return shipping costs are the responsibility of the customer.

• As a small business, we do not currently offer free returns or a returns portal.

• Items must be returned unused, unworn, and in original condition with all tags attached.

To start a return, please contact us at:

Contact@auraeuk.com

We will provide return instructions and further information via email.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

8. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within a reasonable time, including your order number and clear images of the issue. We will review and resolve the matter accordingly.

9. Intellectual Property

All content on this website, including but not limited to logos, designs, images, and text, is the property of Aurae and may not be used or reproduced without permission.

10. Limitation of Liability

Aurae shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the fullest extent permitted by law.

11. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

12. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Contact@auraeuk.com