This website is operated by Aurae. Throughout the site, the terms “we”, “us” and “our” refer to Aurae. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

We are not responsible if information made available on this site is not accurate, complete, or current. Content is provided for general information only and may be updated at any time without notice.

All products are subject to availability. We reserve the right to limit quantities of any products or discontinue items at any time.

Product images and colours may vary slightly depending on your device or screen settings.

Some products available on our website may be offered as pre-order items. These products will be clearly marked with red text under the product description, indicating that the item is available for pre-order.

By placing a pre-order, you acknowledge and agree that:

Once a pre-order has entered production, cancellations may not be possible.

All prices are displayed in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time without notice. Payments must be completed in full before an order is processed or shipped.

Shipping costs and estimated delivery times are shown at checkout.

Aurae is not responsible for delays caused by postal services, customs processing, or incorrect address information provided by the customer.

Returns are accepted in line with UK consumer law.

Please note:

To start a return, please contact us at:

We will provide return instructions and further information via email.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

If you receive a faulty or incorrect item, please contact us within a reasonable time, including your order number and clear images of the issue. We will review and resolve the matter accordingly.

All content on this website, including but not limited to logos, designs, images, and text, is the property of Aurae and may not be used or reproduced without permission.

Aurae shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the fullest extent permitted by law.

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

For any questions regarding these Terms of Service, please contact us at:

Mobile Terms of Service

 

Last updated: July 28, 2026

The AURAE Collective Ltd mobile message service (the "Service") is operated by AURAE Collective Ltd (“AURAE Collective Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

 

By consenting to AURAE Collective Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of AURAE Collective Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

 

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with AURAE Collective Ltd. Your participation in this program is completely voluntary.

 

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

 

You may opt-out of the Service at any time. Text the single keyword command STOP to AURAE or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other AURAE Collective Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

 

For Service support or assistance, text HELP to AURAE or email Contact@auraeuk.com.

 

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

 

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

 

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.